Hosted Telephony Powered by Aeon
Neao is a hosted business telephone service that resides in the cloud rather than your office and is suitable for any size business looking to improve its productivity and image. Neao provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. The platform has many business features with an emphasis on control and administration through the web, this allows the system to quickly be configured according to your changing requirements. Aeon supporting Neao gives you a reliable and proven service and a jargon-free approach to telephony and communications.
Range of Colour Screen Handsets
Neao handsets range from entry level to executive and professional. Handsets are packed with propriety features such as customizable keys which can be coloured lamps to identify when a colleague is on the phone, speed dials or an array of other functions.
The B20 is a quality phone with great functionality, ideal for people who are low usage users or people
who do not require a large amount of dedicated function keys. This handset has a 2.8″ colour
screen. The B20 handset would suit areas such as unmanned receptions, kitchens, meeting rooms and classrooms.
Phone Features
• Local Phonebook (500 entries)
• Cloud Phonebook
• Call logs (In/Out/Missed, 600 entries)
• Black/White List Call Filtering
• Screensaver
• Voice Message Waiting Indication (MWI)
• Headset Support
The C30 is an amazing cost-effective executive IP handset packed full of features as standard,
complete with dual colour 2.8″+ 2.4″ screens allowing 30 digital busy lamp field keys and a wide range of functions available via the screen, this phone is the popular choice for many businesses.
Phone Features
• Local Phonebook (500 entries)
• Cloud Phonebook
• Call logs (In/Out/Missed, 600 entries)
• Black/White List Call Filtering
• Screensaver
• Voice Message Waiting Indication (MWI)
• Programmable DSS/BLF/Function Soft Keys
• Supports Plantronics Wireless Headset
(Through Plantronics APD-80 EHS Cable)
• Headset Support
The D40 is a fantastic feature-rich handset that offers all the features required when
working in a professional organisation. An elegant 4.3″ colour screen surrounded by soft touch and digital busy lamp field keys gives you all of the day to day functionality at the touch of a button.
The D40 is also wireless compatible (via an
optional wireless USB dongle) which makes the perfect remote office or home phone
Phone Features
• Local Phonebook (1000 entries)
• Cloud Phonebook
• Call logs (In/Out/Missed, 1000 entries)
• Black/White List Call Filtering
• Screensaver
• Voice Message Waiting Indication (MWI)
• Programmable DSS/BLF/Function Soft Keys
• Support Bluetooth Headset (through USB Dongle)
• Support Wi-Fi Dongle
• Wireless Headset Support (EHS)
The E50 Enterprise IP Handset is designed for business managers and busy office professionals to streamline communication and enhance collaboration. The large 4.3″ colour screen along with dual 3.5″ screens allow upto 106 DSS keys makes it ideal for the Reception as an Operator Console. The enhanced LCD side colour display’s can also show wallboard information, perfect for the Supervisor.
The E50 has enhanced features such as Built-in Bluetooth and is wireless compatible (via Wi-Fi dongle)
Phone Features
• Local Phonebook (2000 entries)
• Cloud Phonebook
• Call logs (in/out/missed, 1000 entries)
• Black/White List Call Filtering
• Screen Saver
• Voice Message Waiting Indication (VMWI)
• Programmable DSS/Soft Keys
• Network Time Synchronization
• Built-in Bluetooth 2.1: Bluetooth Headset Support
• Support Wi-Fi Dongle
• Wireless Headset Support (EHS)
• Wallboard Display
Mobile App
Our mobile app provides flexibility to work anywhere using your office extension. You can still be a part of groups and take calls from where ever you are.
- Transfer Calls
- Access System Features
- Present Office Number
- Busy Lamp Fields
- Office Phone Book
- 3G/4G or Wifi
- User Friendly
- Hold Calls
- DND
Wallboards
Neao wallboard’s allow you to easily see how your contact centre is performing. From inbound and outbound call stats to average wait times numbers of calls in queue the information can be clearly displayed. If you would like to keep a closer eye on individuals then you can monitor per user statistics and if target based, they have the ability to score the call after it has been made to highlight an appointment is booked or a sale has been made.
Wallboards
Being a hosted platform there is a requirement for good internet connectivity. We provide a range of connectivity services from standard ADSL, FTTC broadband to Private Digital Subscriber Line Connectivity (PDSL) and Private Fibre to The Cabinet (PFTTC). Our ADSL broadband service is fully-managed with great speeds and unlimited bandwidth. Where available, FTTC is a perfect solution to provide Voice and Data connectivity using the same equipment.
Private DSL ( Voice Only Services)
In some areas or cases, there may be a requirement to deliver a PDSL and PFTTC service. This is a dedicated voice only broadband service and is the best broadband suited to carrying voice traffic for hosted telecoms solutions.
The circuit will aquire an IP address from our network so there’s no public-facing IP, traffic doesn’t transverse the public internet meaning it’s more secure.
It also has the benefit of being able to provide for more concurrent calls with a higher quality compared to standard internet connections.
Reliable Network Backbone
Our network is built for uptime and resilience, this ensures that your reliance on the telephone in your business is not compromised at any time. If you have a problem with the internet connectivity at your site, our intelligent platform sees this fail and automatically routes calls to mobile numbers or outside numbers to ensure you never miss a call.
